Last updated: 24 October 2026

Hayat Rehab Clinic Islamabad (HRC, “we”, “us”) runs this website, hrci.pk, and provides addiction and mental health treatment at Bilal St, Bani Gala, Islamabad. This policy explains what personal information we collect through the website and by phone, how we use it, and the choices you have.

Information we collect

• Information you give us: your name, phone number, email address, the treatment you are asking about, and anything you write in our appointment or contact forms, WhatsApp messages or calls.
• Patient information: if you or a family member become our patient, we keep medical and treatment records as part of your care. These are handled under medical confidentiality and are not collected through this website.
• Website usage data: like most websites, we use cookies and analytics tools (such as Google Analytics and Jetpack Stats) that record pages visited, device and browser type, and approximate location. This data does not identify you by name.

How we use your information

• To reply to your enquiry, arrange an assessment or admission, and contact you about your appointment.
• To provide treatment and aftercare if you become a patient.
• To improve our website and services.

We do not sell your information, and we do not use it for advertising by other companies.

Confidentiality

Seeking help for addiction or mental health is private. We do not confirm to anyone, including employers or relatives, whether a person has contacted us or is a patient, unless that person agrees, or the law requires it, or there is a serious risk to someone’s life or safety.

Who we share information with

• Our clinical and administrative staff, only as needed to help you.
• Service providers that run our website, email and analytics, who may only use the information to provide those services.
• Authorities, where we are legally required to.

How long we keep information

We keep enquiry details for as long as needed to respond and follow up. Patient records are kept for the period required for medical care and by law.

Your choices

You can ask us to see, correct or delete the personal information we hold from your enquiries by emailing info@hrci.pk or calling +92 340 1531371. You can block or delete cookies in your browser settings; the site will still work.

Changes to this policy

We may update this policy. The date at the top shows when it last changed.

Contact us

Hayat Rehab Clinic Islamabad, Bilal St, Bani Gala, Islamabad, Pakistan
Email: info@hrci.pk · Phone (24/7): +92 340 1531371